How
are we doing?
Please enter a rating from 1 to 10 (or N/A) to
the questions below, where “1” represents “very poor” and “10”
represents “excellent.”
How difficult is it
to get your agent on the phone?
N/A
10
9
8
7
6
5
4
3
2
1
How quickly does your
agent respond to email/fax requests?
N/A
10
9
8
7
6
5
4
3
2
1
How
accurate, reliable, efficient is your agent?
N/A
10
9
8
7
6
5
4
3
2
1
How
friendly and helpful is your agent?
N/A
10
9
8
7
6
5
4
3
2
1
How
often does your agent suggest better (cheaper alternatives) or take a
creative approach to difficult booking issues?
N/A
10
9
8
7
6
5
4
3
2
1
How
satisfied are you with your agent/account manager’s ability to solve
problems?
N/A
10
9
8
7
6
5
4
3
2
1
If
you have experienced a problem, how satisfied are you with the way it
was resolved?
N/A
10
9
8
7
6
5
4
3
2
1
If
you had an emergency while travelling, how satisfied were you with our
emergency service?
N/A
10
9
8
7
6
5
4
3
2
1
How
satisfied are you with our over-all delivery of services (tickets
e-mailed, suggested itineraries e-mailed, invoices mailed, etc. in a
timely fashion)?
N/A
10
9
8
7
6
5
4
3
2
1
If
you have used a backup agent when your regular agent is on holidays, how
satisfied have you been with the service your received?
N/A
10
9
8
7
6
5
4
3
2
1
In
general, how satisfied with the level of service you receive at The Travel
Group?
N/A
10
9
8
7
6
5
4
3
2
1
What could your agent
be doing better?
What could our agency
do better to help you achieve your business goals or to improve our level of
service?
Would you like a
follow-up call from
your account manager
Would you recommend
The Travel Group to your friends or to other business travellers?
Yes No
If not, please
explain:
Name (optional):
