Michele and I have had the pleasure of working together since 2009. She was responsible for our global, corporate account for all transient, relocations and group related business travel. Michele personally handled all our business travelers, including our executives through coordination with their assistants.
Michele helped us through many acquisitions and business mergers over the years. Handled policy changes with grace. Thoroughly understood our company needs for cost-savings, efficient air-routing, discretion for our executives and most importantly our duty of care policies. She worked closely with the Travel Procurement Manager and Event Manger to ensure our needs to continuously met.
Michele is attentive, responsive, detail-orientated, and very personable. She has won over countless numbers of our staff with her positive, can-do attitude and friendly demeanour. Michele quickly became a household name to many of our employees, across 7 countries, as she was their go-to travel agent and travellers would ask for her by first name. As a testament to her outstanding travel agent services, many of our employees still opt to use her services for their personal trip planning for family holidays.
The Travel Group team delivered timely monthly, quarterly, and annual reports, friendly customer service and never ceased to amaze us with how quickly they would come together to pull off last minute travel requests (sometimes even the same-day). The Travel Group team will always go the extra mile to ensure special requests are met and they are adept at remembering all the small details.
Any company would be more than pleased to have Michele and the Travel Group team to manage their companies business travel needs.
