Did you know: the island of Kauai (Hawaiian islands) is the backdrop for more than 60 movies from Raiders of the Lost Ark to Pirates of the Caribbean.



10 or so years ago, airlines discovered "ancillaries."  This is the innocuous name they give to the practice of charging for extras, mostly things we all took for granted as part of the package in the old days.  Ancillaries include advance seat selection, preferred seat selection, checked baggage fees (even, in extreme cases, carry-on baggage fees!), special meals, and just about everything else that isn't something an airline is legally required to provide.  (So, no, you'll never be expected to pay for oxygen.  Bathroom privileges, maybe, but not the air you...

Posted on Friday, October 13, 2017



Posted on Thursday, October 5, 2017

Now that we've explored several themes, let's do a case study.

Recently we interviewed Jenna Ratcliffe, Project Coordinator with Nurse Next Door Home Care Services. Here, we explore this company’s unique approach to management and growth based on creating a caring, nurturing environment for its employees.

Here’s David Elmy’s (DE) interview with Jenna...
Posted on Tuesday, August 22, 2017

We're now into our 30th year in business.  When we started, fax machines were considered cutting edge technology.  We booked most hotels by Telex!  Ronald Reagan was telling Mr. Gorbachov to tear down the Berlin Wall.  That classic, "Walk Like an Egyptian" by the Bangles was the number 1 top hit.

We've all come a long way since 1987; but the fact that companies like ours could survive all the changes and turmoil of the past 30 years says something about our loyal customers as well as our talented staff.  Over the years, we've adjusted to new...

Posted on Monday, August 7, 2017
Corporate Culture 2: The Power of Culture
“Culture eats strategy for breakfast,” Peter Drucker famously said. What he means is: if you get your employees’ attitudes and motivation aligned with your company’s values, everything else falls into place.
In this series, we are looking at different corporate cultures and different approaches to deliberately shape companies’ culture in ways...
Posted on Monday, July 31, 2017

The latest hotel trend is not a good one.  Major chains such as Marriott (who now own Starwood) and Hilton are imposing 48-hour cancellation policies on customers.

It wasn't that long ago that 6pm day of arrival cancellation policies were the norm.  Then, about 3 or 4 years ago, all the major hotel chains started imposing 24-hour cancel policies. Travellers accepted that change in stride, as it didn't seem too unreasonable.  Roughly the same time, hotels also started putting similar restrictions on cancelling nights during your stay: eg. insisting you must give them 1...

Posted on Friday, July 21, 2017

This is the first of an ongoing series of stories where we will explore corporate culture, particularly as it relates to travel.  We'll look at how various companies we support look after their employees and their unique policies and philosophies.  We are particularly interested, of course, in how they deal with their employees' needs when they travel.

One of the most memorable compliments I’ve ever received from a client about our travel agency was this: “The single...
Posted on Friday, July 7, 2017
In mid-June, The Travel Group joined dozens of other local travel companies for the 9th annual "Longest Day" Walk/Run event to raise money for Vancouver's Downtown Eastside causes.  In many ways, this was our best event ever: great weather, record attendance, and more than double last year's money raised.
This year's cause was: Saint James Music Academy (SJMA).

For those of you who heard Arlene's talk, you know that SJMA is more than just...
Posted on Tuesday, June 27, 2017
Touring “The County” in Southern Ontario
When I was growing up in Southern Ontario, Prince Edward County (PEC) was a sleepy farming community with a few small villages and towns that no one had any particular reason to visit. In the past decade, however, Prince Edward County, located about 200 km east of Toronto and 200 km west of Montreal, has become a first class tourist destination, as well as a home of some very promising new wineries.
Posted on Saturday, June 24, 2017



Posted on Monday, March 27, 2017



Posted on Thursday, March 2, 2017

 On June 11, 2017 we staged our 9th annual "Longest Day" Walk/Run event to raise money for Downtown Eastside causes.  This event brings together local people from our travel industry - airline executives, hotel employees, travel insurance account managers, travel agents, etc. - to support this worthy cause.

Each year, local members of the Vancouver area travel industry and friends get together for a fun race to raise money for a downtown eastside charity.   We're very proud of our local travel industry that not only thinks globally, but also locally, and...

Posted on Wednesday, February 15, 2017

Posted on Friday, January 6, 2017

As most frequent-flyers in Canada know, Air Canada operates a loyalty program within a loyalty program, which is known a "Altitude."  Based on actual mileage flown during the calendar year (or, alternatively, number of flights), you may be awarded Prestige 25K, Elite 35K, Elite 50K, Elite 75K, or Super Elite 100K status for the following year.  With each higher status level comes additional benefits.  For example, 35K members get access to Air Canada's Maple Leaf lounges, while members with 50K status or better are given "Gold Status" with all...

Posted on Thursday, November 24, 2016