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About Us

Our Story

In 1987 three women, originally from Scotland, England, and Newfoundland, and a guy from Ontario decided to start a new kind of travel agency - one that believed in treating its employees the way we wanted them to treat our customers.  We believed that by putting our people first, they will in turn put you, the customer, first.  Since then the three women have moved on to other things, but their philosophy remains.  We believe that our empowering, respectful approach to our people has created a travel agency unmatched for customer service. 

THE TRAVEL GROUP now comprises 20+ travel specialists, admin staff, and associates.  All of our business comes from referrals from our clients.  We do not solicit business or advertise.  Our agents, with an average of 18 years experience, are continuously upgrading their skills and knowledge through education and on-site inspections.  We are very proud of our bright, fun, dedicated staff; and we believe that it is our people that make us different from the average travel agency.

Originally conceived as a "corporate" travel agency, now over 40% of our business is vacation travel.  Check out our Vacation section or looking for something Extraordinary?

 

Corporate Responsibility

At The Travel Group, we believe that charity starts at home - which means supporting local causes and service organizations.

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Our People

annie's picture

Annie Smits

: Account Manager, Tahiti Tiare Specialist (See full profile)
How many travel agents are going to phone you up and sing "Happy Birthday" - in tune and with a grand finale!
carmen's picture

Carmen Pahl

: Account Manager (See full profile)
When she chose travel as a profession she says "she wanted a job working with people where your day was not set and you never knew what the next thing on your plate was." Well, she got her wish!
cathy's picture

Cathy Moore

: General Manager (See full profile)
A founding member of The Travel Group, Cathy Moore believes that Newfoundlanders are the greatest travellers.
colleen's picture

Colleen Maxwell

: Communications Manager (See full profile)
Sometimes when you call in, Colleen's friendly voice will be the first thing you hear. Besides being an awesome receptionist, she wears many hats, and is the VP of Fun Stuff!
david's picture

David Elmy

: President (See full profile)
David still misses his original career as a travel consultant, so occasionally dabbles in an intriguing reservation from time to time, "just to keep from getting rusty!"
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Grace Ho

: Account Manager (See full profile)
Some folks phone Grace just to listen to her charming South African accent!
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Karin Dyck

: Travel Consultant (See full profile)
Karin has worked in various aspects of the travel industry for more than 20 years. She has been a full-time travel consultant, as well as working in sales and education for our industry's preeminent reservation system.
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Laura Mezzacapo

: Accounting Manager (See full profile)
Besides sporting the coolest last name (Italian, by marriage), our Laura is the gal every client should get to know. She co-manages the office, and can find out any detail about your account you may need to know.
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Marie Chang

: Yogi and Wellness Specialist (See full profile)
Our resident Yogi and Wellness Specialist, Marie combines her love of Yoga with her passion for travel. If you ever are lucky enough to join one of her groups, you'll know why her devoted clientele follow her everywhere.
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Martha Williams

: Corporate & Vacation Travel, CTC (See full profile)
Working in travel since 1974, Martha has built a large, solid clientele who rely on her to manage their business trips and consult on their vacation plans.
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McKenzie McMillan

: Travel Consultant (See full profile)
Over the past 10 years, McKenzie has been immersed in the travel industry, working as both a Travel Consultant and with an airline. And now he is a member of our team!
michele's picture

Michele Joel

: Senior Travel Advisor (See full profile)
Travel agent extraordinaire since 1976! (Author's words, not hers. Let's see how long this posting lasts before she notices it.)
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Naomi DeKock

: Senior Vacation Consultant (See full profile)
Her vacation expertise is particularly well known because of her extensive knowledge of South and East Africa, Asia, Caribbean, Hawaii, Mexico and Europe.
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Regine Barry

: Senior Counsellor & Client Manager (See full profile)
Working in travel since 1984, Regine brings depth and professionalism to her work. Since she joined us in 1994 she has built a large, devoted clientele.
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Shirley Jackman

: Travel Consultant (See full profile)
Shirley is a partner in The Travel Group. She has been in the travel industry since 1981; and has traveled extensively. Originally from Newfoundland, she has made Vancouver her home.
tara's picture

Tara Matilda

: Travel Consultant (See full profile)
One of those rare travel agents gifted in both vacation and corporate travel, Tara is referred to as a "gem" by her many clients.