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Testimonials

"Our company has a history with owners of The Travel Group that goes back to 1980.  The
secret to their longevity is that they truly care about their clients--both the travellers and the travellers' company.
 
Our people are very busy, highly-skilled individuals. We want them to focus on the work that they do best.  Using a travel management company like The Travel Group allows us to do our job and leave the travel arrangements to the professionals. This saves us money, boosts productivity, bails us out in times of crisis (eg. bad weather, 9-11, etc.), and eliminates many costly errors in travel-planning.
 
Our account manager, Michele, has hands-on involvement in managing our travel.  She pays great attention to the issue of our employees'  well-being, which I greatly appreciate, but also always looks after our company's best interests."  
Alex B, VP, Software Company

Thank god for the travel group, where you can always hear a friendly voice on the phone.

Barney, Musicia, Barney Bentall and the Legendary Hearts

Written to President & CEO

Hi, 


I am compelled to write and tell you of my recent return, under duress, from Phoenix Arizona on March 21st and how it was facilitated by the Doctors of BC and The Travel Group.


My husband and I left for Phoenix on March 5 (before travel advisories) and had ret‎urn tickets on Westjet for March 23. On the night of March 15 we discovered via a friend and by reading the CBC news, that Westjet was suspending all international flights after March 22. The next day was spent trying to reach Westjet by phone and email to no avail. We also attempted to book flights home ourselves on another airline but although it took the Visa number as payment no electronic tickets were issued. We could not resolve this even with a trip to the airport- the system was overwhelmed!


The next day I called the Doctors of BC and told them who I was and that I was stranded in Phoenix and needed the number of a travel agent in Vancouver. Without missing a best the receptionist spoke with someone and gave me The Travel Group;s number. I called and spoke with Annie Smits and within an hour or so we were booked had tickets paid for seats selected - we were much relieved to say the least!


I would like to thank the receptionist who was so "receptive " and the Dr's of BC for being there when I needed them! I also want to thank and laud praises to Annie who was just terrific - and so good humored at such a difficult time. ( I do not ‎have the manager of Travel Group 's email or I would include them also, so Annie gets the credit she deserves) please pass this on!

Thank you again!

Christine Wilson, MD, Doctors of BC

Michele and I have had the pleasure of working together since 2009. She was responsible for our global, corporate account for all transient, relocations and group related business travel. Michele personally handled all our business travelers, including our executives through coordination with their assistants.


Michele helped us through many acquisitions and business mergers over the years. Handled policy changes with grace. Thoroughly understood our company needs for cost-savings, efficient air-routing, discretion for our executives and most importantly our duty of care policies. She worked closely with the Travel Procurement Manager and Event Manger to ensure our needs to continuously met.


Michele is attentive, responsive, detail-orientated, and very personable. She has won over countless numbers of our staff with her positive, can-do attitude and friendly demeanour. Michele quickly became a household name to many of our employees, across 7 countries, as she was their go-to travel agent and travellers would ask for her by first name. As a testament to her outstanding travel agent services, many of our employees still opt to use her services for their personal trip planning for family holidays.


The Travel Group team delivered timely monthly, quarterly, and annual reports, friendly customer service and never ceased to amaze us with how quickly they would come together to pull off last minute travel requests (sometimes even the same-day). The Travel Group team will always go the extra mile to ensure special requests are met and they are adept at remembering all the small details.


Any company would be more than pleased to have Michele and the Travel Group team to manage their companies business travel needs.

Amber, Travel & Event Manager - Contractor, The Active Network

Michele has been managing all my travel, both business and personal for the past fifteen years. Michele not only managed my travel, but all the travel our staff and often the travel for those we have relationships. 

Her knowledge and attention to detail have aided in assuring that I was where I needed to be on the days my attendance was required and back home no matter how fluid my schedule. In all the hundreds of thousands of miles and all the countries around the world I traveled, I can only think of one instance I had to stay an extra night because she could not find me a way home.

I feel greatly confident in recommending Michele’s travel advice and services.

She is not only thorough, but also easy to work with and always willing to take the time to discuss my needs and respond to questions and/or text messages.
Lee Loftus, Past Business Manager, BC Insulators

 Just don’t know what we’d do without you!

Makki Manzano, Macdonald Communities Limited

"After 45 plus years in the music business and after working with countless travel agencies and travel agents I can now say that I have found the agency and agent that makes me feel like I'm talking to home. Comfortable, friendly, and upbeat come to mind when I think of working with Annie at the Travel Group (and all the others agents I have worked with there). I can trust that I will always get the best available price the best scheduled flight and the right hotel and van for my needs. My calls and e-mails are always answered promptly. I can say that I get through to Annie almost 100% of the time that I call. All the people that I have worked with at the Travel Group (especially Annie) have gone the extra mile for me and it is appreciated. I understand that in these changing times of air travel what was good or allowed yesterday might be bad and gone today and Annie walks me through these changes with great care. I would highly recommend the Travel Group to anyone for all business and personal travel arrangements."

Brian Smith, Singer, Guitarist, Trooper
February 17, 2009

"You guys are absolutely the best. I have been booking all of my travel with the Travel Group for the last 20 years, they have moved mountains to get me where I need to be and back." 

Mike S, President, Stratamax
February 19, 2010

"I want to pass on my compliments to you and your dedicated staff who have looked after our travel arrangements for a number of years.  Not only do you seek out the best rates and best values (we fully appreciate that "cheap" does not necessarily mean "value"), but you have come to the rescue and gone "above and beyond" on several occasions.  This includes everything from finding non-existent airline seats to get back to blizzard-bound Vancouver or spending a Victoria day weekend to replace our airline tickets that were stolen in the Ukraine.  We couldn't have done it without you."  

Norman G, President, Wine Marketing Firm
February 19, 2010

"I have had the pleasure of working with The Travel Group since 1994. My experience has been overwhelmingly positive.  Over the years I have found myself stranded by bad weather and other catastrophes, making innumerable changes to business itineraries while on the go and revising complex vacation plans, over and over and over.  The Travel Group has always responded professionally, graciously and with patience for my many inadequacies.  In my experience, they are the best in their business." 

Wade N., Lawyer
February 19, 2010